Shipping policy

Shipping Policy

At EasyPro Pond Products, we aim to provide a transparent, predictable, and efficient shipping experience. This Shipping Policy explains how orders are processed, how shipping rates are calculated in Shopify, and how delivery expectations are set.

Order Processing & Handling Time

  • Orders are processed and prepared for shipment within 2–3 business days (excluding weekends and holidays) after payment confirmation.

  • Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

  • Processing times may be extended during peak demand periods or promotional events. Any significant delays will be communicated where possible.

Handling time reflects warehouse processing only and does not include transit time.

Shipping Rate Calculation (Shopify Checkout)

  • Shipping rates are calculated automatically at checkout using Shopify shipping profiles.

  • Rates are determined based on:

    • Product weight and dimensions

    • Shipping class (standard parcel or freight)

    • Order subtotal

    • Delivery destination

    • Available carrier services

  • The final shipping cost is displayed before checkout is completed.

Shipping Methods & Carriers

  • EasyPro uses nationally recognized carriers and freight providers.

  • Available shipping methods and estimated transit times are shown at checkout based on eligibility.

  • Transit times shown at checkout are carrier estimates and are not guaranteed.

Estimated Delivery Timeframes

  • Standard ground shipments typically arrive within 3–7 business days after order processing, depending on destination and carrier service level.

  • Expedited shipping options may appear at checkout when applicable.

  • Delivery estimates do not include order processing time and may be impacted by carrier delays, weather conditions, or other external factors.

Free Shipping Eligibility

  • Free shipping is applied automatically at checkout when eligibility criteria are met.

  • Small freight items qualify for free shipping on orders with a subtotal over $150.

  • Free shipping eligibility is determined by Shopify based on:

    • Order subtotal

    • Product shipping class

    • Shipping profile rules

  • Orders that do not meet free-shipping criteria will display applicable shipping charges at checkout.

Freight & Oversized Items

  • Certain products ship via freight due to size, weight, or handling requirements.

  • Freight items are assigned to specific Shopify shipping profiles and may not qualify for standard parcel shipping.

  • Large or oversized freight items may incur shipping charges regardless of order value.

  • Freight rates may be calculated at checkout or confirmed after purchase depending on delivery requirements.

  • Customers may be contacted post-order to confirm delivery access, scheduling, or special handling needs.

  • Freight deliveries are typically curbside only, unless additional services are explicitly arranged.

Order Tracking

  • Once an order ships, customers will receive a confirmation email with tracking information.

  • Tracking details may take up to 24 hours to become active after carrier pickup.

Shipping Destinations

  • EasyPro currently ships within the United States.

  • Shipping to Alaska, Hawaii, or U.S. territories may be subject to additional fees, limited carrier options, or extended delivery times.

  • EasyPro is not responsible for delays caused by carriers, weather conditions, or events outside of our control.

  • If an order is marked as delivered but not received, customers should first contact the carrier and verify delivery details before reaching out to our support team.

  • Customers are responsible for providing accurate shipping information at checkout.

  • Orders returned due to incorrect or incomplete addresses may incur additional shipping or reshipment charges.

Damaged or Lost Shipments

  • Any damage or loss must be reported within 48 hours of delivery.

  • Customers may be asked to provide photos and order details to support carrier claims.

  • EasyPro will work with the carrier to determine an appropriate resolution.

Contact Information

For shipping-related questions or assistance, please contact:
https://easypro.com/contact/